Par Pools and Spa
parpools.com
Anonymous
Order Never received
Ordered an item online at the end of December, 2013. I still haven't received my item, though they deducted the money from my account the day of the order. Finally after emailing and leaving a VM at their store, on January 22, 2014 I got an email saying order would be checked on and that I would hear something by the end of that day. Today is February 10, 2014, and I still haven't heard anything or received any information on the status of my order. Checking their facebook page, I see I am not alone in this kind of complaint.
Loss:
$200
Anonymous
West Palm Beach, Florida
Sent me incorrect umbrella and now no response from Company
They sent me the wrong umbrella. When I called them back to get it exchanged they never picked up my calls. I called from a different phone number and they called me back right away. I explained we needed the correct umbrella sent to us and I sent umbrella back. They told me they would send me correct umbrella and its been weeks - no umbrella and no responses to my calls, emails, or messages. I've tried calling from a different number again but no answer. I would like the correct umbrella sent or a refund but no response from them.
Loss:
$160
Theressa Qnl
Rip-offs and unprofession
Purchased exterior stairs and pool mat for semi-inground pool, from Par Pools and Spa in Connecticut. After several phone calls to find out delay, after two weeks they were shipped. The boxed arrived like it had bern ripped open, all over the bottom, and retaped. I opened it to see that it was complete. There were no instructions, the pieces were all loose inside the box, and the mat never came. After I called, I was told that all the boxes were received like that, from the manufacturer, that the mat was being shipped separately (never received), and that they would mail or e-mail me the instructions(also never received). I reported them to BBB in Connecticut and the Attorney General, for fraud. They claim that si.ce they have no history of complaints against them and they never answered the compmaint, they were closing the file. I'm out $400.00 and they got away with their fraudulent practice. DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!
Loss:
$400
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Par Pools and Spa